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| Our Sales Policy |
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Our Commitment:
Your purchase is 100% guaranteed. If you are not satisfied, please return the unit as specified in the refund policy bellow. Note, we only issue prepaid label to ship the unit back if it is DOA (Dead on Arrival), or due to an apparent mistake at our end; if not, you will be responsible for all shipping and insurance fees as this money went to the transportation carrier. Make sure you send us the item as you received it. Most of our items are shipped via USPS Priority Mail, UPS or FedEx. If the Item is defective,we will gladly exchange it or provide refund within 3 business days after receiving your returns. Refund Policy: A. Returns: 1. If you notify us via email or that you create a trouble ticket using the Support RMA link found on the top menu above witin 24 hours after receiving the product, we will provide full refund of the price of the product -no restockage fees whatsoever, even if the reason is not justified-- within 3 business days after your return has been received. No question asked. 2. If you notify us via email or that you create a trouble ticket using the Support RMA link found on the top menu above after 24 hours but within 7 days after receiving the product, we will provide full refund of the price of the product even if the reason is not justified-- within 3 business days after your return has been received. No question asked. However, we reserve the right to charge 15% restockage fees. 3. If you notify us after a week, weekend and holidays included, no refunded will be provided. If you just decide to ship the product to us without informing us prior return, the product may be returned back to you, and no refund will be given. On any of the above 3 cases, shipping /handeling and any other associated fees are not refundable. We use the Credit Card supplied during your purchase to apply the refund. Note about return delay: You have 7 business days to arrange for the return. We expect within those 7 days to receive at least the tracking information indicating that the product has been pickup up aleardy by the Transporatation Carrier; this is very important. If we do not receive this confirmation and that the time frame has elpased (more than 7 days), we will assume that you have opted for another solution; therefore, the return and any action assiciated to this transaction are automatically voided. B. Cancellations: If the product is out of inventory, and that we are unable to ship the product within a short delay of 7 business days or that any circunstance is preventing us from shipping the product on time to you, we will provide full refund of the invoice at the end the 7th business day at the latest. You will be informed via email. DOA: DOA or dead on Arrival are cases where products are dead, not working just after delivery. In this case, let us know by email or create a trouble ticket as instructed above. We will issue a prepaid label so that you can ship the item back to us. We will either ship you a replacement if the product is still in our inventory or will provide full refund of the invoice. Defective Items: Please open a trouble ticket if having technical difficulty to use your product. If it is defective, we will instruct to contact the Manufacturer if the product is under Manufacturer warranty, otherwise, you will need to return the product back to us for troubleshooting if the product is still under warranty as set in the product itself. Please refer to the receipt. We will proceed either with an exchange or refund of the value of the item within 7 business days if the product is still under warranty. We will ship replacement for defective item at no extra charge if still under warranty. This will be done only after we have received your returns; no exception. All returns must be in original condition. You are required to notify us in advance that you are returning the product within 48 hours via the following email address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or create a trouble ticket by clicking on "support /RMA" link. You must include a copy of original packing slip/invoice with your returned item and the product must be shipped back to us within a week after we have established that the product need to be returned to us. Shipping Issues: Burnt or physically damaged items are not returnable. Shipping & handling fees and Insurance are NOT refundable except for any mistake at our end as said above. If you decide to return the items, refer to the rules set at A above. You will be responsable for all shipping fees however. After 7 days (weekends and holidays included) have elapsed, we will not accept any claim whatsoever. Buyer is responsible for return postage, proper packaging and insurance on all returning items. {mosimage} Lost Items: A. Products Returned by the Customer: We are NOT responsible for the lost or damaged returns caused by the shipping company. You need to file a claim with the carrier. As a precaution you may want to insure the product and reveal the value of the return. We suggest the buyer to purchase insurance if the value of product being shipped is over one hundred dollars ($100.00). B. Products We ship to you (the Buyer /Customer): We take precaution in purchasing insurance with the carrier to make sure that the lost is covered in case the product we shipped to you is lost, damaged or anything of that nature. A claim will be filed with the Transportation Carrier. This claim can be filed by the Buyer or ourselves, We will maintain open communication until the unfortunate event is cleared up. We may exchange the product in advance depending on the availability of the product. The buyer has an option to choose for a different product. In the case the only solution available is refund, we will do so only after a solution is found with the Transportation Carrier. Compatibility : We guarantee our products to work on compatible hardware. However, we cannot possibly guarantee our products will be compatible to your hardware. Incompatible item is NOT considered defective. Please read the listing description carefully and verify your machine's requirements. Payment: We accept PayPal, major Credit Cards and of course Money Order or Cashier Check.No personal checks please. We only ship to PayPal confirmed address if paid by PayPal. We do not ship to alternate address you request via email. Before purchase, you are required to verify whether you have a valid current 'confirmed' address if you intend to pay with PayPal. In order for us to comply with California State laws, items shipped to California will assess a 8.75% sales tax. At our sole discretion, we may choose to request more information if payment is being made via Credit Card; this will insure the authenticity of the order and will ultimately reduce fraud and charge backs. We ship in USA and the rest of the world. No pick up is allowed. S/h fees include testing, repackaging to individual module, insulated packaging and anti-static material. We ship via USPS first class air mail with delivery confirmation, via Fedex or UPS. We ship within 72 hours Monday through Saturday (except holidays). Card Declined Issues: Billing Address: Your billing address is the address the bank issuing your credit card has on file for you. Make sure you give us the correct billing address to avoid delays in processing your order. The billing address is verified through the Address Verification System (AVS) with Authorize.net. You are welcome and encouraged to use your billing address as your shipping address to prevent order delays. In general we ship only to the Credit Card Billing Address. If you want us to use a different shipping address, please send us an email prior placing the order. Credit Card Declined: If the address you entered for your billing address on our site does not exactly match the billing address that your credit card company or bank has on file for you, then your order will not go through. Also, provide the Credit Card Security Code, which is the last 3 or 4 digit of the number on the back of your credit card (at front for American Express.. ) Need to be provided when checking out. If the number does not match, the transaction wil not go through. Your order was declined because of an AVS mismatch and it has been canceled. You'll need to update your information on our site to match your billing info OR update your billing info with your bank/credit card company to match what you entered on our site. Then re-place the order online. The original order may has already been canceled. You can access your account to found out. The reason behind these measures: Unfortunately there is a considerable amount of credit card fraud from either stolen cards or stolen numbers. The only way to protect both you and us against this fraud is to ship to these verified addresses. We understand that occasionally this may cause some unfortunate delays and hassels. Please understand that we're trying to protect you, our customer, as much as ourselves. Inventory: DISCLAIMER: Our inventory is updated every 24-48 hours. Due to this cycle, we may experience some inventory discrepancy especially when the displayed quantity is less than 4 pcs. To avoid any delay and to meet the highest level of customer satisfaction, send us a short email for This e-mail address is being protected from spambots. You need JavaScript enabled to view it or click on "Ask a Question about this Product" link available on all the products; we will respond to you WITHIN AN HOUR. Local Pick Up: We do not allowed for local pick up at this time, neither walk in customers. We try to focus more on selling products online to meet higher customer satisfaction and to better control the cost of inventory maintenance. This reduction of cost is passed over to our customers to enjoy lower prices.The product can be coming from different source arround the country for speed and lower shipping cost. |
| Last Updated on Monday, 17 August 2009 15:42 |
